Consumer Feedback Report
Sandford Home Improvements Ltd
Survey Results 01/01/2016 to 31/03/2016 Inclusive
The Consumer Protection Association belives that it is vital to evaluate both the professionalism and quality of every member’s work and the most effective means of establishing this is by asking their customers what they thought.
The chart above displays the scores customers awarded the company in respect of their overall performance. These scores are supplied by all customers when they apply for their Insurance Backed Guarantee upon completion of their home improvements.
We also ask customers to appraise how they found their dealing with the member with regards to specific issues. The analysis of the survey is contained in the graph above.
The purpose of the survey is to assist our members in maintaiining and where possible, improving their standards of professionalism, quality and service.
Customer confidentiality has been respected throughout.
CLICK HERE TO DOWNLOAD THE REPORT.
Read just some of the testimonials we have recived from our customers below.
Or to view our recent installations please click the following link:
"most professional and provided a competitive quote"
October 15th, 2014
We wanted to regulate the temperature in our conservatory to make it usable all year round.
After some research we decided to have a Guardian roof installed and got several quotes. The consultant from Sandford Home Improvements was the most professional and provided a competitive quote so we decided to use them.
Christian monitored the build regularly and dealt with any issues. We are happy that the build has been completed to a good standard and passed building regulations.
"we would highly recommend Sandford Home Improvements"
December 14th, 2014
Having never had a conservatory before, we were shocked to discover quite quickly that during the winter months, the space could be extremely cold (and therefore unusable as a room) and then again quite disappointed when the reverse was the case and summer came, turning it into a sauna.
After completing some detailed research and taking some time to talk to a number of experts including Sandford Home Improvements, we came accross the new concept of ‘Guardian Roofing’ and after viewing a completed project to understand the look, feel and results of the material used, we were sold on the idea.
Sandford Home improvements provided the required level of information and guidance for us to be confident that the delivery of the project would be to a high standard and we weren’t disapointed. Not only did our timeframe to commence the work come forward but the entire job was completed within 3.5 days. The guys on this project worked tirelessy, were very professional and ensured all of our flooring was protected throughout.
Since having the Guardian roof fitted, we now have the additional room we always wanted, which is warm and cosy, perfect for these cold winter days! Having spoken to a number of other providers, we would highly recommend Sandford Home Improvements, who throughout the entire process ensured we were happy with the works and consulted with us throughout, of any changes needed.
Nardos & Carrie Abraham
"All the work men where tidy and friendly"
Feb 2015, These Guardian Roofs really are great, no more that horrible rain noise that you here, and the warmth in my conservatory is so much warmer. I had two work man came to do the job, (Craig and Scott) they where great, it took them 3 days to take off my old conservatory roof and put a new Guardian roof on. The plaster came a few days later, job done new warm roof. All the work men where tidy and friendly. I recommend these Guardian Roofs, a lot better than the pvc roofs, its just like walking into a different room now, not too hot and not too cold. Christian was very helpful and friendly as well. As Christian was the manager of Sanford’s warm roofs you knew you was not going to be past around the office to get any answers. His dad Ken was on site to make sure all was ok and I was happy too. I well highly recommend this company Sandford Guardian warm roof to anyone who’s thinking off getting a warm roof for there conservatory